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Listened to Learning from incidents with Nora Jones, CEO of Jeli (The Changelog #478)
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This week we’re joined by Nora Jones, founder and CEO at Jeli where they help teams gain insight and learnings from incidents. Back in December Nora shared here thoughts in a Changelog post titled “Incident” shouldn’t be a four-letter word - which got a lot of attention from our readers. Today we’re talking with Nora a...

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This is a really interesting read from Monzo about a recent incident they had. I really enjoy reading their incident management writeups because they show a tonne of detail, yet are stakeholder-friendly.

It's always interesting to see how other banks deal with issues like this, and what they would do to make things better next time.

Recommended read: https://monzo.com/blog/2019/06/20/why-bank-transfers-failed-on-30th-may-2019/ https://monzo.com/blog/2019/06/20/why-bank-transfers-failed-on-30th-may-2019/